SWIFTWebsiteHost.com ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Company's Service constitutes acceptance and agreement to Company's TOS (Terms of Service).

In signing up and purchasing for any of the Company's online services, you agree to comply with our Terms of Service as outlined in this document.

All provisions of this contract are subject to the TOS (Terms of Service) of Company. If you do not agree with any part of them then we advise that you stop using our web services immediately.

Indemnification Policy

You agree to use all Company's services and facilities at your own risk. The Company specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall the Company be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Company, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Company against liabilities arising out of:

Any injury to person or property caused by any products sold or otherwise distributed in connection with Company's servers; Any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party; Copyright infringement; Any defective products sold to Customer from Company's servers;

The Company shall be the sole judge of what violates this Policy.

SPAM Policy

The Company is committed to a zero-tolerance, Anti-Spamming policy. Under this policy, Company prohibit Spam, or any unsolicited commercial email, from being sent either: Over Company's network, by Customers or any other users of Company's network (including Customers' customers); AND/OR over ANY network, if the message(s) sent advertises or mentions a site hosted on Company's servers.

The Company reacts very quickly and seriously to violations, and further reserves the right to terminate the services, without prior notice, or option of refund of any Customer disregarding this policy.

Sending unsolicited commercial email (also known as "Spam"), cross-posting messages to a large number of Usernet groups, posting obscene or threatening messages while using or referring to Company's email address(es) or web site URL(s) is prohibited. The use of Company's servers as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam are subject to a "clean up" fee of $500 with no refunds given.

Content Policy

All services provided by Company may be used for lawful purposes only.

Transmission, storage, or presentation of any information, data or material(s) in violation of any Nigerian Federal, State or Local Government law is prohibited.

This includes, but is not limited to: copyrighted material(s), trademark, intellectual property, material(s) Company judge to be threatening or obscene, or material(s) protected by trade secret and other statute without proper authorization.

The subscriber agrees to indemnify and hold harmless Company from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all Company's servers. This includes sites that may infer illegal sexual content, or links to illegal adult content elsewhere. Company will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Company's servers or any other server on the internet. Links to such material(s) are also prohibited.

Examples of unacceptable content or links:

Pirated software;
Hacker programs or archives;
Warez sites;
Illegal Adult sites;
Financial scam (pyramid schemes, ponzi schemes, chain letters, fake financial institutions, etc.).

The Company does not host sites of its competitors or web pages promoting sites of its competitors with exception for resellers using reseller's services provided by Company.

Any illegal activity, including adult content, links to illegal adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning or option of refund.

The same is also applicable for all resellers and any other Sub Accounts hosted under these Reseller Accounts. Company will be the sole arbiter as to what constitutes a violation of this provision.

CGI Scripts Policy

Each Account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however Company reserve the right to disable any CGI script that effects normal server operation or service to other Company's Customers.

You will be notified in 48 hours about offending cgi script. The Company is not responsible for scripts that you use in your hosting.

It is not our responsibility to ensure your scripts function. Please don't expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.

Chat Policy

The Company does not allow chat rooms if it affects normal server operation or service to other Company's Customers.

CGI Proxy Policy

The Company does not allow CGI proxies on Shared and Reseller Accounts. CGI proxies are allowed to Dedicated servers Customers only. The Company reserve the right to remove every CGI proxy script without notification for Shared and Reseller Accounts.

Backups

Full system backups are made daily. Accounts backups are made weekly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for servers' restoration purposes only. It is the clients' responsibility to maintain local copies of their web content and information. The Backup Manager is available to every Customer and you can use this tool to backup your files.

Our Guarantees

Money Back Guarantee. One 30 day money back refund for Customer allowed per 180 days to prevent abuse for web hosting accounts only.

We do NOT offer money back guarantees for domain names registered through us. This is inclusive of the Free domains and in case of money back guarantees, the cost of the domain name (either free or paid) is deducted.

No refunds will be available for Customer's Account which break any terms of the TOS. No refunds will be available for third party related services including, but not limited to scripts installation, certificates, custom programming, scripting and designing work, domain names registrations, transfers and renewals, dedicated servers, management and monitoring services.

As a conclusion, refunds are for Company's hosting and reseller packages only. After the end of the 30 day period the Payment Policies apply on all services.

Uptime Guarantee

The Company offers a 99.9% uptime guarantee. The Company calculates average uptime per each server using distributed monitoring systems each month beginning for past month. If Company failed to maintain 99.9% availability of Customer's site(s) during any single calendar month, Customer may request a credit of 20% off that month's hosting fee, but not later than 7 days after that month's end, by sending a notice to us using the contact section of the website.

The Company do not offer a credit when interruptions are caused by scheduled maintenance(s) or cases beyond our control (interruption and/or failure of telecommunication and/or digital transmission links, power outages, network attacks, network congestion); errors from Customer's own custom scripting or coding; outages that do not affect the appearance of Customer's web site but merely affect access to Customer's site (such as FTP, POP3/IMAP, SMTP); when average server's uptime calculated equal or greater than 99.9% during calendar month; when notice sent later than 7 days after month's end.

All Money back and Uptime refunds are sent without processing fees applied on them.

Payment Policy

Establishment of these services are dependent upon receipt by Company of payment of stated charges.

The Account will be charged at the beginning of each billing cycle for the entire cycle. Failed charge will be turned into outstanding invoice. Billing cycles will continue until the package is canceled according to the Account Cancellation.

PayGoHosting Monthly Subscriptions and Renewals

All SWIFTWebsiteHost's subscriptions run from January to December each year, regardless of when the initial subscription was started. The full sum of N3,000 one-time setup fee is required to be paid, regardless of when subscription is made during the year and is non-refundable.

SWIFTWebsiteHost's subscription renewals are to be effected on the first Tuesday of each month. Failure to do so will attracts a grace of 7 days after which a penalty of N1,000 is added for the next 7 days if renewal is not made. Failure to pay the renewal and penalty within 14 days (2 weeks) into the new month will result in the account being suspended.

Because a suspended account still takes up server resources, a suspended account shall be billable at the ongoing hosting rate, and any fees paid for renewal/re-activation of a suspended account shall be accounted as running from the date the previous payment expired.

After 30 days from the last expiry/renewal date, accounts suspended for default in payments will be terminated and all files (including emails) deleted from our servers.

Terminated accounts will not be admitted back to our service without the payment of the fees accrued during the period of suspension prior to termination.

Annual Hosting Account Renewal

All customers are expected to maintain accurate records of payments made and renewal dates for all their web hosting accounts, and to make payments for renewal on their accounts as at when due. SWIFTWebsiteHost shall endeavour to send renewal notices to the email address on file for each account, but SWIFTWebsiteHost shall not be held liable for failure to send these notices.

Any account whose annual renewal is not paid for as at the due date shall follow all conditions of the monthly subscription renewal above with respect to the grace period, suspension and termination terms.

Domain Name Renewal

Unless otherwise specified on our web site, each domain name registration through us either free or paid, is for a one-year initial term.  However, some domain names may be registered for a term of up to ten years, if you so wish.

All customers are expected to maintain accurate records of payments made and renewal dates for all their domain names, and to make payments for renewal of same when due. SWIFTWebsiteHost shall endeavour to send renewal notices to the email address on file for each account, but SWIFTWebsiteHost shall not be held liable for failure to send these notices.

In line with SWIFTWebsiteHost's Courtesy Domain Renewal service, where a customer is unable to pay for the renewal of a domain name when due but desires to keep the name, the said customer may send an email to SWIFTWebsiteHost to request for Courtesy Domain Renewal, and we shall extend the registration of the domain name by one (1) year in good faith. This is to prevent loss of that domain name to cyber squatters.

If a domain is renewed by SWIFTWebsiteHost in good faith, the renewal fee payable by the customer shall be N5,000 instead of the standard domain renewal fee. Where the customer fails to pay this fee within 1 month of renewal, SWIFTWebsiteHost shall take possession of the domain name and may dispose of it in anyway it pleases, including by auctioning it.

By being in possession of a domain, you are held responsible for any issue regarding the domain which includes but is not limited to legal issues.

You also agree to indemnify the Company in case any such cases, in other words you are solely responsible for the registration and the use of your domain names.

Communication between SWIFTWebsiteHost and Customers

The standard medium of communication on all matters shall be electronic mail [email], so the client shall be required to supply a valid and active email account when signing up for any of our services. All mails shall be sent to this email address on file, unless and except the Client gives notice to effect a change of that address. In exceptional circumstances as SWIFTWebsiteHost shall determine, the client may be communicated with through other media.


Account Cancellation

Customer should email cancellation request with at least 7 days, but no more than 30 days, prior notice using the contact us section of the website with cancellation reason, domain name and other details on the page.

The Company shall verify the details sent and ensure that Customer has no outstanding invoices, then email back to the Customer asking for confirmation; Customer should pay all outstanding invoices, if any, respond and confirm Account's cancellation.

Customer's data are removed from the Company's servers as soon as confirmation email from the Customer is received and outstanding invoices paid in full, if any.

 



Hosting Features

99% Uptime Guarantee
Latest cPanel
Apache/IIS Server
MySQL/ MSSQL
PHP/ASP.NET
Fantastico
AWStats
Webmail
PHPMyAdmin
Spam Assassin etc